Communication is easily one of the most important attributes of any manager. Done correctly it can motivate and empower staff, make working processes and workplace activity more effective and create a truly transparent and enjoyable working culture. Done badly, and the entire thing can fall apart. Rumours begin, things are assumed and everyone becomes VERY de-motivated. You only have to go into a company with a de-motivated workforce and it’s almost guaranteed that you will hear the phrase “No one tells us anything round here…” bandied about. This is disturbing, especially as it doesn’t have to be this way.