Whether it is on the phone or face to face, working in a customer care role can be challenging. Customers can often be emotional and hostile, and this can lead to heated exchanges between you and the customer. Emotionally intelligent customer care discusses the importance of recognising, using, understanding and managing your emotions to influence your moods and the moods of customers. This program will provide you with tools to assist you in keeping your cool under pressure cooker situations and assist you in feeling the way you want to feel. The program uses a range of Neuro Linguistic Programming techniques to ensure advanced rapport is reached.
