Studying with SKUP

Induction/Orientation

All students participate in an Orientation Program, which provides detailed information on life and study in Melbourne including all required course information to ensure a smooth start to the term and program. It will include information on Vocational Education study in Australia, policies and expectations, occupational health & safety procedures, transport, banking and postal service for example.

Our Induction/Orientation program is conducted prior to the commencement of the student’s course. Its purpose is to inform new students about studying at Skilled Up Institute and about living, studying and working in Australia. This Student Information Handbook will be given to each student as part of the Induction/Orientation Program and used as the major source of information.

The Induction/Orientation program will cover:

Introduction to Skilled Up Institute and its staff
Information about the course to be delivered
Training and Assessment procedures
Assessment centre and course progress
Support and academic support
Student Administration requirements
Student Support Services and Campus Resources
A tour of Skilled Up Institute and its facilities
Completing LLND assessment and Vet-enrol form
Provide feedback on Post enrolment, agent and sign orientation checklist

Student Wellbeing & Support Services

At Skilled Up Institute (SKUP), student wellbeing is a top priority. We are committed to providing a safe, inclusive, and supportive learning environment that promotes academic success, personal development, and overall wellbeing of all students.

Our support services are designed to assist students in managing academic challenges, personal concerns, health and wellbeing issues, and adapting to life in Australia. All students are encouraged to seek assistance whenever needed.

Welfare Support Officer

Name: Hafsa Ali

Role: Welfare Officer

Phone: +61 3 8608 9901

Email: support@skilledup.edu.au

The Welfare Officer is available to provide guidance, support, and referrals where required. All discussions are handled with sensitivity and confidentiality.

Scope of Student Support Services

Academic Support: Assistance with course requirements, assessments, study skills, and time management.
Personal Support: Help with personal concerns such as stress, homesickness, or adjustment difficulties.
Health & Wellbeing: Guidance on accessing medical services, mental health support, and maintaining a healthy lifestyle.
Accommodation Assistance: Information and referrals for suitable accommodation options.
Financial Guidance: General advice and referrals to appropriate services if students experience financial difficulties.
Legal & Community Support: Referral to external professional services where required.
Cultural Adjustment: Support for international students adapting to a new cultural and educational environment.

Student Support

In the event that a student is experiencing difficulties with their studies we recommend that the student first speak to their trainer or to another member of the academic staff. We will ensure that the full resources are made available to assist the student to achieve the required standard of performance in their chosen course. We also have Student Support Officers who are available to help students adjust in settling in to life in Melbourne. These staff will also guide and help students with either personal or study problems they may encounter. Skilled Up Institute will also refer students to a free counselling service also available to assist those who may be facing more serious problems.

Assigned Student Support Officers

Student Support/Liaison Officer – info@skilledup.edu.au
Admissions Manager – admissions@skilledup.edu.au
Support Welfare Officer (on request only after the booking) – support@skilledup.edu.au
Academic/LLND Support Officer – support@skilledup.edu.au

Student Academic Support and Counselling

The Student Learning Support and Counselling program provides:

Somewhere to talk about problems ranging from everyday hassles, to those that are seriously affecting a student’s ability to function
A safe place to let off steam
An opportunity to generate solutions to problems
Academic workshops (At this stage only offering on Sunday’s)
English support services (LLND and English Support at this stage offering only on Sunday’s)

If you are experiencing any of the following, we suggest you contact our Learning Advisor/Welfare officer Monica on support@skilledup.edu.au and make an appointment through reception:

Thoughts of quitting study
Physical signs of emotional stress
Problems sleeping – either not being able to sleep or having too much sleep
Lack of concentration in study or completing normal day-to-day activities
Feeling sad and unable to function properly
Thoughts about self-harm

Some of the issues that students typically seek counselling about include:

Adjustment issues
Stress / Anxiety / depression
Victim of assault
Cultural issues – difficulty in ‘fitting in’ to the Australian way of life
Family issues
Grief and loss
Victim of harassment – either at the college, workplace or in your home
Victim of abuse – psychological, physical, sexual
Self-esteem
Sex and sexuality
Study problems

A counsellor will help by listening without judgment, offering new perspectives and working with students on strategies that are right for them. All counselling services are strictly confidential between the counsellor and the student. No one else needs to know that you are seeking these services. Make an appointment with our welfare counsellor via support@skilledup.edu.au or ask reception to book an appointment. To assist students who require or request additional external support on a range of issues from academic to personal, Skilled Up Institute can refer them to external welfare services. The details are as follows: SMSC (Study Melbourne Student Centre) 599 Lt Bourke Street, Melbourne, Vic 3000 Telephone: 1800 056 449 Email: andrea.brookes@studymelbourne.vic.gov.au This service provides professional counselling for a range of personal, family and work-related issues as well as mental health issues; psychological and personality assessment; training in time and stress management, assertiveness, conflict resolution, effective communication, interpersonal skills and relationship skills, and emotional management.

Language, Literacy, Numeracy and Digital (LLND)

You must complete a Language, Literacy, Numeracy and Digital (LLND) test to highlight areas of difficulties with language, comprehension, numeracy or digital skills, which will help us decide how best we may assist you with your learning. Skilled Up Institute is committed to providing assistance to participants who may have Language, Literacy, Numeracy and Digital (LLND) support requirements. We will provide assistance where possible to participants who are experiencing difficulties with these areas. Referrals for additional support will be provided to specialist Language, Literacy, Numeracy and Digital (LLND) services as appropriate. Skilled Up Institute will conduct LLND test on orientation day. Courses provided by Skilled Up Institute require a minimum level of literacy with respect to Language, Numeracy and Digital skills. At Skilled Up Institute, all current and future courses are delivered (both orally and written) in the English language with a number of written assessments and research assignments. Skilled Up Institute makes every effort to ensure that all students have equal understanding of the assessment requirements. In regard to Language, Literacy, Numeracy and Digital (LLND), Skilled Up Institute will ensure that:

Appropriate assessment is provided for the task, which may include oral questioning and demonstration as an alternative to reading, writing or digital tasks
The assessment does not involve a higher level of LLND skills than the tasks being assessed actually requires
Prior to course commencement, student LLND skills are assessed as part of the pre-admission assessment process and are taken into account during your training

In cases where you may need further assistance with Language, Literacy, Numeracy and Digital (LLND), your trainer will endeavour to guide you to the most appropriate service and/or resource that may be of assistance to you. At this stage all LLND support workshops will be provided on Sunday’s. To book an individual appointment please email assessmentcentre@skilledup.edu.au

Students with Learning Needs

If you have any special learning difficulties or needs, please alert us to these as we can make arrangements to provide you with support. Your trainer should be your first point of contact for assistance for any information you require throughout the duration of your course. If in the case where your trainer cannot assist you, they will guide you to the most appropriate service and/or resource that may be of assistance to you.

Students with particular needs are able to negotiate alternative learning and assessment strategies where this is allowable under Training Package. Variations in assessment strategies may include such strategies as:

Arrangements to undertake assessments verbally where there is difficulty in writing in English
Special arrangements that may be required for students with a physical impairment
Special arrangements for students with a known learning difficulty

Other assistance arrangements should be discussed with the training staff directly. Where necessary, we will refer you to the most appropriate staff member or external support agency to assist you to overcome the difficulties.

Your Obligation as a Learner

The integrity of SKUP business qualification is maintained by the rigorous application of assessment procedures, during reasonable adjustment according to learner special needs. It is the responsibility of learner to ensure that they meet specified course requirements in order to achieve the desired award. Whilst SKUP qualification staff can assist learner with advice and support during their course of study, it is essential that learner have the ability to work independently in preparation for assessment tasks.

During your study/duration with SKUP the following obligation as a student:

Maintain integrity, work hard and treat others with courtesy and respect. This includes:
1. Acting with honesty and academic integrity when submitting work for assessment, and in all other dealings with SKUP, SKUP staff and fellow learners.
2. Respecting the opinion and rights of others within the SKUP community, treating others in a fair and non-discriminatory manner and acting with consideration for others, at all times.
3. Applying yourself to your studies to the best of your ability, by attending timetabled classes, tutorial and self-paced learning, or if you booked any one-to-one session and submitting any class work given by trainer and your summative assessment to achieve the competency.
Be aware of and comply with policies and procedures. This includes:
1. Complying with all SKUP rules and policies relating to your responsibilities as a learner including your visa conditions and SKUP student code of conduct.
2. Complying with all procedures and behaving in a manner that protects the safety of others, as well as your own.
Keep informed and keep SKUP informed. This includes:
1. Providing fair feedback on training products and on the content and presentation of course after each term.
2. Providing fair feedback on ASQA survey and NCVER surveys.
3. Paying all tuition fee payable according to your tuition fee payment plan and other charges as per your written agreement or total fee mentioned on your eCoEs.
4. Maintaining your email account through your enrolment with SKUP and notifying any change of your email and postal address.
5. Immediately updating your contact details if changes occur within your study period with SKUP from initial given details.
6. Confirming your contact details by replying to SKUP email every six months during your study.
7. Duty of care applies when working in SKUP simulated Kitchen.
Represent SKUP with integrity and professionalism. This includes:
1. Conducting yourself in professional manner while undertaking placement, project work, and respecting the confidentiality of clients/SKUP placement, or commercial information made available to you through such activities.

Skilled Up Pty Ltd Commitment

During your study/duration at Skilled Up Institute, Skilled Up Institute commit to provide the following:

Providing constructive and appropriate feedback in a timely manner on work submitted for assessments.
Mark your assessment within 10 working days and provide the outcome.
Providing opportunity to take the mentoring & Coaching program (if applicable). Provide additional support if required on Academic/Language, Literacy, Numeracy and Digital (LLND) during the term or in term breaks.
Providing the negotiated training plan at start of the term.
Conduct pre-training review (PTR) prior to commencement to ensure you have chosen the right course.
Providing accurate, timely and accessible information about all relevant aspects of your specific training products (including but not limited to course content, assessment requirements, training plan, assessment submission dates and timetable) before course commencement.
Provide help on making the right choice of training product before enrolment.
Provide pre-enrolment information to help in making decisions on the desired course admission (please see Skilled Up prospectus and website for pre-enrolment information).
Skilled Up Institute will ensure that all relevant training product learning materials, information, assessments, mentoring programs, rules and policies relating to learners are easily accessible via website or on request.
Skilled Up Institute will ensure that you are not disadvantaged if Skilled Up Institute changes the requirements of a training product or discontinues the training product in which you are enrolled and will advise you of pathways to complete that program or an appropriate alternative program.
Skilled Up Institute will ensure that in case of discontinuation of Skilled Up Institute, you are not disadvantaged in receiving a refund on the unused portion of your fees.
Skilled Up Institute will ensure to issue the AQF qualification within 30 days once you have successfully completed the training product requirements.
Skilled Up Institute will ensure that you will receive a Statement of Attainment if you decide not to continue with Skilled Up Institute or for another reason discontinue your chosen course.
Skilled Up Institute provides all testamurs without any charges.
Skilled Up Institute provides your orientation and Language, Literacy, Numeracy and Digital (LLND) support.
Skilled Up Institute will provide quality training products and assessments in compliance with the Standards for Registered Training Organisations 2015.

To be respected and treated fairly and equitably

This includes:

Being treated fairly and in a non-discriminatory manner, regardless of your culture and educational background.
Providing access to fair and equitable complaints and appeals process.
Providing legal rights, respected, including right of privacy.
Having consumer protection rights.

To provide academic, welfare and supportive environment

This includes:

Having the freedom to voice alternative views during rational discussion and debate.
Provide the opportunity to appeal against the SU academic or non-academic decisions or complaints.
SKUP is committed to ensure that access and equity considerations are incorporated in the provision of training delivery and assessment services in an environment that embraces equal opportunities, equity, fairness and respect for social and cultural diversity. All staff are made aware of SKUP policies and procedures and orientation program.

Provider Default and Refund Commitment – International Students

In the event of a default by Skilled Up Pty Ltd (SKUP), students are entitled to a refund under the provisions of the ESOS Act 2000 and ESOS Regulations 2016.

If Skilled Up does not offer a course on the advertised start date, terminates a course after the course start date and before the course completion date, or does not provide a course as advertised due to sanctions or circumstances beyond its control, Skilled Up will refund the tuition fee (including any deposit or full fee deposit) to the student within 14 days after the default date, or offer an alternative course with another provider at no extra cost.

If SKUP does not refund the unspent pre-paid course fee received for the course, or obtain the student’s written acceptance of enrolment into an alternative course within the provider notification and obligation period, SKUP will notify the TPS Director within seven (7) days. The TPS Director will facilitate access to the online course placement service to enable the student to identify and enrol into a suitable alternative course.